PRIVACY POLICY – CRAFTVITAS INDONESIA

Last Updated: [February 25, 2026]

Craftvitas Indonesia (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [craftvitasindonesia.com] and use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information, including but not limited to:

a. Personal Information

Information you voluntarily provide to us, such as:

• Full name

• Email address

• Phone / WhatsApp number

• Shipping and billing address

• Order details

• Messages and inquiries

• Business information (for wholesale buyers)

b. Automatically Collected Information

When you access our website, we may automatically collect:

• IP address

• Browser type and version

• Device type

• Pages visited and time spent

• Referral sources

• Cookies and tracking data

2. How We Use Your Information

We process your information for legitimate business purposes, including:

• Processing orders and transactions

• Responding to inquiries and customer support requests

• Providing product and shipping updates

• Managing wholesale and retail communications

• Improving website performance and user experience

• Sending promotional or marketing communications (only where permitted)

• Preventing fraud and misuse of our services

• Complying with legal obligations

3. Legal Basis for Processing (Where Applicable)

We process personal data based on:

• Your consent

• Performance of a contract (order processing)

• Legitimate business interests

• Legal compliance requirements

4. Sharing and Disclosure of Information

We do not sell personal data.

We may share information with trusted third parties only when necessary, such as:

• Shipping and logistics providers

• Payment processors

• Website hosting and technical service providers

• Marketing and analytics providers

• Government or legal authorities when required by law

All third parties are required to maintain confidentiality and data protection standards.

5. Data Retention

We retain personal information only as long as necessary to:

• Fulfill business and contractual obligations

• Resolve disputes

• Enforce agreements

• Comply with legal requirements

After that period, data will be securely deleted or anonymized.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Analyze traffic and usage patterns

• Support marketing efforts

You may disable cookies through your browser settings. Disabling cookies may affect certain website features.

7. Third-Party Services and Links

Our website may contain links to third-party websites, marketplaces, or social media platforms. We are not responsible for the privacy practices of those third parties. Users are encouraged to review their privacy policies separately.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal data. However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion

• Restrict processing

• Object to processing

• Request data portability

Requests can be submitted using the contact details below.

10. Children’s Privacy

Our services are not directed to individuals under the age of 13 (or applicable local age requirement). We do not knowingly collect personal data from children.

11. International Data Transfers

If you access our website from outside Indonesia, your information may be transferred and processed in other countries where our service providers operate.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the website constitutes acceptance of the revised policy.

13. Contact Information

For questions or privacy-related requests, contact:

Craftvitas Indonesia
Email: [your email]
WhatsApp: +62 851-2428-0271
Website: craftvitasindonesia.com