SHIPPING POLICY – CRAFTVITAS INDONESIA

Last Updated: [February 25, 2026]

This Shipping Policy forms part of the Terms & Conditions of Craftvitas Indonesia (“Company”, “we”, “our”, or “us”) and applies to all orders placed through our website, WhatsApp, or approved sales channels.

Because our products are handmade woven bags, production and shipping times may vary depending on order type and quantity.

1. Order Processing Time

Orders are processed after payment confirmation.

Estimated processing times:

Ready stock items: 1–5 business days
Retail handmade production: 3–10 business days
Custom orders: 7–21 business days
Wholesale / bulk orders: 2–6 weeks depending on quantity

Production time may change during high-volume periods. Buyers will be notified if significant delays occur.

2. Shipping Coverage

We ship:

Domestic (Indonesia)
International (Worldwide)

Shipping carriers are selected based on destination, weight, and service availability.

3. Shipping Costs

Shipping fees are calculated based on:

Destination country
Package weight and size
Shipping service selected

International buyers are responsible for:

Import duties
Customs taxes
Clearance fees
Local handling charges

These fees are not included in the product price unless explicitly stated.

4. Estimated Delivery Time

Delivery times are estimates only and not guarantees.

Typical delivery estimates:

Indonesia: 2–7 business days
Asia: 5–12 business days
International: 7–21 business days

Delays may occur due to customs processing, weather conditions, transportation disruptions, or force majeure events beyond our control.

5. Tracking Information

Tracking numbers will be provided once the package has been shipped.
Tracking updates depend on the shipping carrier’s system and may not update in real time.

6. Shipping Address Responsibility

Buyers must provide accurate shipping information.

We are not responsible for:

Incorrect addresses
Failed delivery attempts
Returned packages due to address errors

Reshipping costs will be borne by the buyer.

7. Risk Transfer

Risk of loss or damage transfers to the buyer once the package is handed over to the shipping carrier.

However, we will reasonably assist in filing shipping claims when possible.

8. Damaged or Lost Packages

If your package arrives damaged:

Take photos before opening
Record an unboxing video if possible
Report within 48 hours

All cases will be handled according to our Return & Refund Policy.

9. Order Combination

Multiple items may be shipped in separate packages depending on stock location or production schedule.

10. Contact

For shipping inquiries:

Craftvitas Indonesia
Email: [your email]
WhatsApp: +62 851-2428-0271
Website: craftvitasindonesia.com

End of Policy.