TERMS & CONDITIONS – CRAFTVITAS INDONESIA

Last Updated: [February 25, 2026]

These Terms & Conditions (“Terms”) govern your access to and use of the website [craftvitasindonesia.com] and the purchase of products from Craftvitas Indonesia (“Company”, “we”, “our”, or “us”). By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

1. Company Information

Craftvitas Indonesia is a producer and seller of handmade woven plastic bags and related products for retail and wholesale customers.

Contact:

Email: [your email]
WhatsApp: +62 851-2428-0271
Website: craftvitasindonesia.com

2. Products

All products are handmade. As such:

Small variations in size, color, and pattern may occur
Product photos are for illustration purposes
Actual colors may vary due to lighting and screen settings
Measurements may have minor tolerance differences

These variations are not considered defects.

3. Orders

Orders may be placed through:

Website contact forms
WhatsApp
Marketplace or approved sales channels

An order is considered confirmed only after:

Price agreement (if applicable)
Shipping cost confirmation
Payment verification by our team

We reserve the right to refuse or cancel any order for reasonable reasons, including stock limitations or suspected misuse.

4. Pricing

All prices are listed in [currency] unless stated otherwise
Prices may change at any time without prior notice
Shipping, packaging, customs, and import duties (for international buyers) are not included unless explicitly stated
Wholesale pricing requires qualification and minimum order quantities

5. Payment

We accept payment through approved payment methods communicated during checkout or order confirmation.

Terms:

Payment must be completed within the stated timeframe
Orders may be canceled if payment is not received on time
Production for custom orders begins only after payment confirmation (full or deposit as agreed)

6. Custom and Made-to-Order Products

For custom designs, colors, sizes, or motifs:

Designs must be approved by the buyer before production
Custom orders cannot be canceled once production has started
Custom products are non-returnable and non-refundable except for verified manufacturing defects

7. Shipping and Delivery

Delivery times are estimates only
Delays may occur due to production volume, logistics, customs, or force majeure events
Risk transfers to the buyer once the goods are handed to the shipping carrier
Buyers are responsible for providing correct shipping details

International buyers are responsible for import taxes and duties in their country.

8. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

General principles:

Claims must be submitted within 48 hours after receipt
Proof (photos/videos) is required
Only defective or incorrect items are eligible
Custom orders are not eligible for return
Return shipping responsibility is determined case by case

9. Intellectual Property

All content on this website, including:

Photos
Product designs
Text descriptions
Logos
Branding elements

are the property of Craftvitas Indonesia and may not be copied, reproduced, or used without written permission.

10. Acceptable Use

You agree not to:

Use the website for unlawful purposes
Attempt to gain unauthorized access to systems
Copy or misuse product images or descriptions
Interfere with website functionality

11. Limitation of Liability

To the maximum extent permitted by law:

Craftvitas Indonesia shall not be liable for:

Indirect or consequential damages
Loss of profit or business
Shipping delays beyond our control
Misuse of products after delivery

Our total liability shall not exceed the amount paid for the product purchased.

12. Force Majeure

We are not responsible for failure or delay in performance caused by events beyond our reasonable control, including natural disasters, supply disruptions, transportation failures, government restrictions, or other force majeure events.

13. Privacy

Use of our website is also governed by our Privacy Policy. By using the site, you consent to our data practices as described there.

14. Governing Law

These Terms are governed by and interpreted under the laws of Republic of Indonesia, unless otherwise required by applicable international trade law.

15. Changes to Terms

We may update these Terms at any time. Updated versions will be posted on this page with a revised date. Continued use of the website constitutes acceptance of the updated Terms.

16. Contact

For questions regarding these Terms, contact:

Craftvitas Indonesia
Email: [your email]
WhatsApp: +62 851-2428-0271